Creator & Collaboration Terms

These terms apply to anyone we work with on content — creators, influencers, bloggers, photographers, stylists, venues and brand partners — whether the collaboration is gifted, paid, or an exchange of services. They apply from the moment you accept a collaboration with us, and they sit alongside anything we agree with you in writing. Where the two differ, the written agreement wins.

Nothing here creates employment, agency or partnership between us. You work independently and are responsible for your own tax affairs.

Gifted. We send product at no cost to you. There is no invoice and no fee. We will tell you before we send what we are hoping for, and you are free to say no.

Paid. A fee, deliverables, timing and usage agreed in writing before any work starts. If it is not in writing, it is not a paid collaboration.

Partnership. Events, stockist features, giveaways and co-hosted projects, scoped case by case.

We will always tell you which one you are in before you commit to anything.

Gifted product is a gift. You do not have to pay for it, return it, or buy anything from us. It is yours to keep whatever happens next, including if you decide not to post.

We will tell you what is coming and roughly when. Shipping is on us. If something arrives damaged or does not arrive at all, tell us and we will replace it.

Be honest. We will never ask you to say you love something you do not. If a scent is not for you, say so, or say nothing — both are fine, and neither ends the relationship. An endorsement we had to ask for is worth nothing to us.

Disclose it, clearly and up front. Gifted product is advertising under the South African Advertising Regulatory Board Code, and disclosure is not optional. Use #ad or #gifted at the start of the caption, and the platform's own paid-partnership label where one exists. Not buried in a comment, not after “more”, not in a hashtag block at the bottom. This protects you at least as much as it protects us.

No health or therapeutic claims. Please do not say or imply that our products treat, cure, relieve or prevent anything — anxiety, insomnia, headaches, allergies or otherwise. A candle is a candle. These are regulated claims and neither of us is licensed to make them.

Show a candle being used safely. Lit candles in shot should be attended, on a heat-safe surface, away from fabric, curtains, greenery and anything that can catch. No unattended flames, no candles near a sleeping person or a pet, no flame within reach of a child.

Do not quote prices or stock. Both change. Link to the product page instead and let it speak for itself — it is always current, and you never have to issue a correction.

Keep it yours. Do not re-use our photography as if it were your own work, and do not run paid advertising behind collaboration content without asking us first.

Unless we agree otherwise in writing, we ask that content goes up within 30 days of your delivery arriving. If life gets in the way, tell us — a late post is not a problem, silence is. For a dated campaign (a launch, a season, an event) we will give you the date in advance and confirm it with you before you commit.

You do. You keep ownership and copyright in everything you create.

By posting collaboration content you give us permission to reshare it on our own channels — social, website, newsletter and in-store — with credit to you, for as long as the content is relevant. We may crop or resize it to fit a format. We will not alter it in a way that changes what you said or implies you said something you did not.

Anything beyond that — paid advertising, print, packaging, or use without your handle attached — we will ask for separately and agree in writing, including the fee where one applies.

If you want your content taken down from our channels, email us and we will remove it. We cannot recall a physical print run or an email already sent, but everything we still control comes down.

None, unless we have agreed it in writing and paid for it. Working with us does not stop you working with anyone else, including another candle brand. If a collaboration does carry an exclusivity period, we will state the length and the category in the written agreement, and it will be paid.

We are happy to supply and ship a prize. If you run a giveaway with our product, you are the promoter — you set the mechanic, publish the rules, draw the winner and announce them. Section 36 of the Consumer Protection Act treats a giveaway as a promotional competition: the rules must be available to entrants free of charge before they enter, entry may not cost more than the ordinary price of the message, and records of the competition and the draw must be kept. That obligation sits with the promoter.

We will send the prize directly to the winner anywhere in South Africa at our cost. We need a name and a delivery address and nothing else, and only with the winner's consent — collecting and passing on their details is your responsibility under POPIA, not ours.

We will not agree to follow-loops, giveaway trains, tag-five-friends mechanics, entry conditional on a purchase or an un-ticked mailing-list signup, cash in place of the prize, or shipping outside South Africa. The full expectations, the defaults we like, and the boilerplate we ask to appear in your rules are on the creator pack, and downloadable there as a document.

Paid collaborations are invoiced on completion of the agreed deliverables and settled within 30 days of a correct invoice. Gifted collaborations carry no fee, and we will have told you that before anything shipped.

You are responsible for declaring income and the value of gifted product to SARS as your circumstances require. We cannot advise you on that.

Either of us can end a collaboration at any time, in writing, and neither of us needs a reason. Anything already delivered and already agreed as paid still gets paid.

We may ask you to take down or amend content, and may end a collaboration immediately, if it misrepresents the product, makes a health claim, shows an unsafe burn, omits disclosure, or contains content that is unlawful, discriminatory or harassing. We would always rather talk about it first.

To work with you we hold your name, contact details and delivery address, and we process them under the Protection of Personal Information Act. We use them to arrange the collaboration and nothing else, we do not sell or trade them, and we do not add you to marketing lists without you asking. You can ask to see, correct or delete what we hold at any time — see our Privacy Policy.

We may update this page. The version that applies to your collaboration is the one published when you accepted it, and we will not apply a change backwards to work already agreed.

Collaboration enquiries, or anything on this page you would like changed for your situation: info@claudis.co.za
Claudi's · Mossel Bay, Western Cape, South Africa

These terms are governed by South African law.